According to industry research, "70% of Energy Retailers agree that their billing and CIS solutions are key enablers for their business strategies."

WE NOW SUPPORT RETAIL ENERGY SUPPLIERS IN PJM, AND OTHER NORTHEAST ENERGY MARKETS, LEVERAGING THE SAME SUCCESS MODEL WE USE IN ERCOT

ERCOT is unique, we understand. It is a supplier consolidated billing market and you, as the retail energy provider, own the customer relationship. This has been our bread and butter, and we currently support more REPs than any other billing provider in the market.

Our clients range from large, national brand names, who put their trust in SmartGridCIS when they launched new brands in Texas, to small, start-up organizations who knew SmartGridCIS could handle innovative technologies, such as blockchain and cryptocurrency, to support the “next generation” of retail energy suppliers.

Our Real Time Billing and Consumer Engagement Solution for All Markets

Our solution in Texas allows REPs to more efficiently attract and retain customers in the ERCOT market. It is our robust consumer engagement platform, and real time billing capabilities that allow REPs to grab hold of customers like never before. But why can’t retail energy suppliers take control of the customer relationship in Northeast markets as well?

“Nearly 80 percent of millennials would consider switching energy providers if a seamless customer experience was not provided to them.”

Today’s consumers demand a seamless digital experience, and more transparency and communication with their retailers. And Also, they will do their research, mostly on social media sites, before switching to you.

So why not give them what they are asking for? Why not partner with a solution provider who not only understands what they want but, has built their platform around this? I.e., a solution that handles all of your billing requirements, but more importantly, provides your customers with a robust digital communications experience!

This is what makes SmartGridCIS different. Our solutions are designed to allow Retail Energy Suppliers to grab hold of your customers like never before, and to improve the efficiency of your operations like never before!

Here’s What We Bring to Retail Energy Suppliers in All Markets:

More Automation

This begins with the initial enrollment process, and continues through deposits, payment plans, messaging and disconnect/reconnect processing. The more automation, the more efficient your operations!

Better Digital Experience

We optimize the consumer engagement experience by offering them

1. A seamless digital communication experience including both mobile and mobile-responsive web applications, and
2. More transparency around usage, balances, and communication, including preference settings for frequency, language and types of messaging.

Smarter Products for Smarter Consumers

We support true, time-based rates, including Time-of-Use, Prepay, Real Time pricing, Net-Metering, and more. And you can offer promotions in the form of credits and discounts, as a means to reward customers for achieving usage and/or tenure-based thresholds.