Don’t Let Data Conversion Hold You Back from a Better Billing System
There is a better way to make the transition
What’s worse than putting up with outdated, cumbersome billing software? Or getting “nickeled and dimed” every time you want a new feature? For many retail energy providers (REPs), the answer is simply to “implement a new billing solution.” (more…)
Relax, Grab Some Coffee, and Launch Prepay
Prepay is still the best way to manage bad debt. But it’s a whole lot more than just that. And what’s even better, you can launch prepay with little or no risk. (more…)
7 Ways Chat Messaging Improves Customer Service for Retail Energy Providers
Leveraging live chat for efficiency, customer satisfaction and consistent growth
Satisfying Retail Energy Customers with Flexible Billing Options
Billing for energy isn’t what it used to be. Given the growth of smart meter technology and the ubiquity of smart phones, tablets and other web-enabled devices, there are myriad ways for retail energy suppliers and utilities to collect from consumers.
When it Comes to Evaluating Retail Energy Billing Systems – Consider Getting Your Own Pond
So, it’s time for a new billing and CIS solution. Should you buy a commercial off-the-shelf (COTS) billing system – which might perpetuate some of the same problems you’re facing now – or build a custom solution that perfectly meets your needs? It’s a recurring question in plenty of complex, high-tech industries, and retail energy providers are no exception.
7 Tips for Attracting and Retaining Millennial Customers
How Retail Energy Suppliers Can Appeal to Generation Y
4 Ways Energy Providers Can Turn Customers On
It’s hard to believe that it has been 20 years since the traditional regulated utility model in the U.S. was disrupted by a wave of major restructuring and deregulation.
Today, there is another disruption in the energy market, but this time, it’s coming from consumers with their ubiquitous smart phones and tablets. Due to the growing use of mobile devices and the content that is available through those devices, consumers can easily monitor bills, usage, and prices. With more information, consumers are more demanding, and more willing to switch than ever before. Through this eBook, SmartGridCIS describes strategies for attracting and retaining customers in today’s market, utilizing the same tools consumers are demanding.
Loyalty Marketing for REPs – 3 Ways Retail Energy Providers Can Keep Customers Longer
How do you differentiate when all of your competitors offer a similar product for a similar price? Stand-out customer service! You may not be able to predict energy price fluctuations, and you don’t know how your competitors will respond – but you can always foster better relationships with the consumers in your locale. In fact, top-notch customer service may even cause your competitors’ customers to jump ship. According to a consumer survey by Harris Interactive, 40 percent of respondents began purchasing from a competitive brand solely because of its reputation for greater customer service. Loyalty marketing can help you build that reputation.
