Engage your Customers with SGCIS myAccount
Utility customers want to access their account information quickly and easily, pay their bill, and move on.
The myAccount consumer portal comes built in with GridLinkCIS, making it easy for your energy customers to access their account online in order to quickly make payments, check usage and rate history, manage communication and language preferences, and much more. In fact, your customer service team can quickly access any account via a link embedded in GridLinkCIS that will take them directly to that customer’s account screen so they can assist that customer quickly and efficiently .
In myAccount, customers can:
See their current balance in dollars and energy remaining
View payment and rate history
Make one-time or setup recurring payments
View communication history
See usage/service fees
Change language preference
Manage notification channels